Our Values

Our Purpose

Arcadis Gen is strongly led by our values. We’re a different kind of technology company, one where our people and culture are at the heart of everything we do.

Our objective is to create a strong culture that is unmistakably Arcadis Gen; a culture that we’re proud of, and one we all feel a sense of responsibility to both own and create. Our values are ‘living’ and we work hard to integrate them into all that we do every day and the way we give each other support and feedback.

Customer centricity

Our ethos (what we believe):

• Our customers’ needs are at the centre of our every decision.
• Driven by a desire to know them better than they know themselves.
• Always looking to draw out the insight that will have the greatest impact.
• We do this through curiosity, empathy, patience and vision.
• Listening and asking questions in order to see the world from their point of view.
• Working to help them build a resilient, sustainable future.

Our mindset and actions:

• We take pride in what we do, which means we show our customers that care and passion.
• We know that empathy requires hard work, which means we’re dedicated to active listening in every conversation.
• We understand it can be hard to feel confident with large and complex decisions, which means we share our knowledge with kindness and clarity.
• We want to have a meaningful impact, which means it’s ok to challenge our customers constructively.
• We think bigger than easy wins and instant reward, which means we call out both risks and opportunities.
• We keep our customers front of mind, which means we respond to their needs quickly, intuitively, and decisively.

Agility

Our ethos (what we believe):

• In a world where radical change is always just around the corner.
• It’s the ones who are ready to respond who succeed.
• This is our constant state of mind.
• To adapt and evolve at pace.
• To keep learning, experimenting and growing.
• To be nimble in all that we do.
• Looking after ourselves so that we can stay strong and sharp.
• Change direction without losing speed or focus.
• Bend, never break.

Our mindset and actions:

• We have a desire to always improve, which means we’re always asking, ‘how can this be better?’
• We believe in our ability to solve any problem, which means we tackle them with optimism, imagination and grit.
• We know that things will sometimes go wrong which means when they do, we focus on ‘resolution’ not ‘persecution’.
• We keep sight of our big ambitions despite the pressures of our day to day, which means it’s ok to say no, or not right now.
• We know that in order to speed up you sometimes need to slow down, which means we take the time to breathe, think and reflect.
• We are results driven, which means we focus on our impact, not hours worked.
• We need to be at our best, which means it’s ok to take a rest or ask for help.

Global inclusion

Our ethos (what we believe):

• We are a global community united by a clear purpose and strong values.
• What binds us is far greater than what divides us.
• We are proud to have many homes, and many mother tongues.
• We know that when we invite all voices, not only the loudest or the ones most like us.
• we solve the hardest problems.
• When we value perspectives that challenge us.
• we conquer our biases and keep our minds bright and open.
• Gen is both where we belong, and where we want to be.
• We are here for good.

Our mindset and actions:

• We respect each other, which means we don’t put ourselves above anybody else.
• We know that inclusion takes action, which means we never walk by when something isn’t right.
• We know different perspectives help us make the best decisions, which means we seek them out and invite them in.
• We embrace all cultures, which means we support and encourage individuality.
• We’re conscious of our biases and limitations, which means we challenge and break down silos wherever possible.
• We know that this is our one shared world, which means we are dedicated to protecting it for future generations.

Trust & transparency

Our ethos (what we believe):

• Trust is where we start.
• A reciprocal force, it’s every bit as powerful to give as to receive.
• Trust is built through small, daily interactions as much as big, bold decisions.
• And because we know it can be lost in an instant.
• we protect and nurture it carefully and consistently.
• By doing exactly what we say we will.
• By actively demonstrating our ability, reliability and intent.
• By speaking up and holding ourselves accountable.
• By being worthy of it.

Our mindset and actions:

• We raise issues early and clearly, which means we can all share in the solution.
• We default to ‘open’, but keep the right things closed, which means privacy is respected and people feel safe.
• We know proactive honesty is in all our best interest, which means we’re ok with giving people bad news.
• We are accountable to each other, which means we never conceal our agendas.
• We are not too proud to admit our mistakes, which means we welcome the opportunity to fix them.
• We believe transparency is the currency of trust, so we share early and often.