Privacy Statement | Arcadis Gen

Arcadis Gen understands that being open and transparent about how we manage, use and process your data is of the upmost importance. We are committed to protecting your personal data.

This Privacy Statement explains how Arcadis Gen Holdings Ltd and/or its affiliates (“Arcadis Gen”) collect and use personal data when you visit the website (“the website”) and in respect of all information and/or services provided to you on or through the website. It also outlines your rights in respect of your personal data. Arcadis Gen Holdings Ltd and any local affiliate you may be dealing with are the controllers of your personal data.

How do we ensure your data is protected and what are your rights?

Cookie Statement - explains how and why we use cookies including types of cookies and how to manage your own cookie preferences.

Contact Us:
For privacy related queries including correction requests, access requests and complaints please
contact us at For an overview of our open job positions, please visit our careers site. For all other queries please contact is at


Which personal data does Arcadis Gen use and for which purpose?

For what period does Arcadis Gen retain your personal data?
Links to other websites and social media
Third parties
Measuring Usage
Access and correction requests

1. Which personal data does Arcadis Gen use and for which purposes?

You can use the majority of our website without having to provide any personal data to us. When you visit our website or use our app, we collect certain information:

  • Information when you contact us; we use your personal data to respond to your inquiry and to fulfill your request when you contact us via our online contact form or via another communication channel. We use your name, title, email address and/or phone number and any other information that you may provide to us in the open field entry of the contact form or otherwise.

  • Newsletters; if you subscribe for a newsletter, we will need your email address to be able to send the information to you.w e retain your email address until you unsubscribe for all mailing lists, unless we need it for any of the other purposes mentioned in this Privacy Statement. With your consent, we may use your contact information to send you surveys on our products or services, marketing communication, or to keep you updated on events, special offers of our products and services that may be of interest to you.

  • Maintenance and optimization of our website; when you visit our website, some information about your use of our website is automatically generated on our server, such as which web pages you visit, your IP address (a unique number that is automatically assigned to your computer by your internet service provider when you go online), the name of your computer's operating system and the type of web browser you are using and other technical information. We use your personal data to analyze and maintain the use of our website and apps and related technologies. We log your click and search behavior on our website to optimize and improve our website, to solve performance issues and to improve the availability and user experience. We also keep track of your use of the newsletter, such as which pages you view and which components you read, so we can further adjust the content of the newsletter to match your interests.
    We may create profiles and analyze your interactions with our website and services. This way we learn about your interests and can customize our communication to meet your personal interests.

2. Cookies

A major part of the information referred to in this Privacy Statement is collected via use of cookies and similar techniques. Cookies are small text files containing small amounts of information which are downloaded and may be stored on your user device, e.g. your computer, smartphone or tablet. Techniques we use that may be similar to cookies are tracking pixels, Java scripts, tags, and web beacons. Where required, you will be asked for consent to our use of cookies. Please read our Cookie Statement for more information on our use of cookies.

3. For what period does Arcadis Gen retain your personal data?

In general, Arcadis Gen will retain your personal data for as long as needed for the purposes for which it has been collected. This means that our customer service will retain the personal data relating to any request or inquiry submitted by you for the duration of the communication with you, but with a maximum period of 24 months after having responded to your request or inquiry. Your email address and the information about your opt-in to our newsletter will be retained for the duration that Arcadis Gen sends you commercial messages you are interested in until you opt-out of receiving this newsletter. The information about your visit to and use of our website and app, including click and search behavior, will be stored for a maximum of 24 months after your visit to the website.

4. Links to other websites and social media

On the website, you will find a number of links to other websites. Although these websites are selected with care, we are not responsible for the processing of your personal data through these websites. Arcadis Gen's Terms and Conditions (top of this page) and Privacy Statement are therefore not applicable to the use of such websites. If you choose to share our website or apps through social media such as LinkedIn, Facebook, and/or Twitter, your personal data (such as your name and the fact that you are interested in Arcadis Gen) will also be visible to all the visitors of your personal webpage on LinkedIn, Facebook, and/or Twitter. On the use of such social media websites, only the terms and conditions (including the privacy policy) of the social media website apply. Arcadis Gen is not responsible for the processing of personal data or the privacy policy of such social media websites. Arcadis  Gen's Terms of Use, Privacy Statement, and Cookie Statement are therefore not applicable to the use of such websites.

5. Third Parties

From time to time, Arcadis Gen may need to make personal data available to unaffiliated third parties, such as service providers (companies that provide products and services to Arcadis Gen such as hosting our website, monitoring, and analyzing web traffic, advertising, [remarketing and behavioral targeting], payment providers, IT systems suppliers), professional advisors (such as accountants, auditors, or lawyers), public and governmental authorities (entities that regulate or have jurisdiction over Arcadis Gen such as regulatory authorities, law enforcement, public bodies, and judicial bodies), or in the context of corporate transactions (in connection with any proposed or actual reorganization, merger, or sale). Arcadis Gen will put in place agreements with third party service providers and professional advisors to protect your data protection interests.

Due to the global nature of Arcadis Gen's operations, Arcadis Gen needs to disclose personal data to its own personnel and departments in other countries. Some of the unaffiliated third parties may also be located outside of your home jurisdiction. Where such international data transfer takes place to a country that has a different data protection regime, Arcadis Gen will ensure that the international data transfer will not negatively affect the level of protection of your personal data and where legally required will be based on appropriate safeguards including EU Model Clauses or Binding Corporate Rules. Information on such safeguards can be obtained by contacting Arcadis Gen at

6. Security

Arcadis Gen will take appropriate technical, physical, and organizational measures to protect personal data from misuse or accidental, unlawful, or unauthorized destruction, loss, alteration, disclosure acquisition, or access that are not consistent with applicable privacy and data security laws and regulations. This will include requiring service providers to use appropriate measures to protect the confidentiality and security of personal data.

7. Measuring Usage (Google Analytics)

We use Google Analytics to collect information about how people use certain mobile apps and websites. This helps us ensure our products are meeting users’ needs and to understand how we can improve them. For the mobile apps where Google Analytics is enabled, it collects information about how you use the app, including the features you interact with and the duration of your sessions. On our websites, Google Analytics stores information about what pages you visit, how long you are on the site, how you arrived at the site, and what you clicked on. We do not collect or store personal information other than your IP address (e.g., not your name or address), and we do not try to identify you from your IP address. Additionally, we collect information on the number of times particular search terms are used and the number of failed searches on our websites. This information helps us improve access to our services and identify gaps in our content to plan appropriate expansions.

8. Access and correction requests, questions and complaints

You have the right to request an overview of your personal data processed by or on behalf of Arcadis Gen. If the personal data is incorrect, incomplete, or not processed in compliance with applicable law, you have the right to have this personal data rectified, deleted, or restricted (all as appropriate). You also have the right to object to processing of your personal data (as appropriate). You can exercise your right by contacting Arcadis Gen at

If you currently receive marketing emails from us, you can manage your subscription by clicking on the "Manage Communication Preferences" links contained within our emails. Alternatively, please contact with your request.

For data protection or privacy related complaints, you also have the right to file a complaint with the applicable supervisory authority.

If the processing of your personal data was based on consent, you have the right to withdraw such consent at any time. Such withdrawal will not affect the lawfulness of the processing based on consent before the withdrawal.

If you are based in the EU, you also have the right to data portability, meaning that a copy of your personal data provided by you to Arcadis Gen will, at your request, be transferred to you in a common machine readable format, or transmitted to a third party without hindrance.

We may change this Privacy Statement from time to time. Any such changes will be posted here and any material changes will be made prominent. We encourage you to review this page from time to time.

Effective 2nd March 2020

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